退款政策

30天退貨退款政策
所有經Lenslogic購買的產品均享有30天退貨保證 (以發貨日期起算) 。若商品存在問題且符合退貨條款, 您可於期限內申請退貨退款 。

購買前注意事項
下單前請務必核對以下資訊是否正確 : 
 > 隱形眼鏡弧度 (BC值) 。
 > 鏡片直徑 (TD)。
 > 度數 (近視/遠視/老花/散光度數及軸位) 。
 > 顏色與款式 。
註：因個人選擇錯誤 (如度數不合、不滿意顏色/款式等) 恕不退換 。

收貨後檢查流程
1. 立即驗貨
 > 收到商品後請「於24小時內」檢查 :
    ~ 度數是否與訂單一致 。
    ~ 款式/顏色是否符合購買紀錄 。
    ~ 若發現「商品與訂單不符」或「包裝破損/瑕疵, 請立即拍攝清晰照片 (含商品條碼標籤) 並聯繫 return@lenslogic.com.hk, 我們將協助更換或退款 。

2. 逾期恕不受理
 > 超過驗貨時限或已拆封使用 (含試戴) 之商品, 將無法受理退換貨 。

退貨條件
1. 商品狀態要求
 > 必須保持原始狀態（未使用、未磨損、標籤完整、包裝完好) 。
 > 需提供收據或購買證明 。
 > 經我方審核確認不影響二次銷售 。

2. 不接受退貨的情況
 > 因個人原因 (如度數/弧度不合、顏色/款式不滿意等) 。
 > 已拆封的隱形眼鏡產品 (無論責任歸屬) 。
 > 客製化商品 (如特殊訂製或個人化物品) 及 禮品卡 。

退貨流程
1. 聯繫客服
 > 發現問題請立即透過 return@lenslogic.com.hk 聯繫我們, 並提供：  
    ~ 商品清晰照片 (含標籤條碼) 。
    ~ 訂單編號及問題說明 。

2. 審核與退貨標籤
 > 若退貨獲批准, 我們將提供退貨運輸標籤及指引 。
 > 未經事先申請直接退回的商品將不被受理 。

退款處理
 > 收到退貨後, 我們將於10個工作天內完成審核並通知結果 。
 > 退款將透過原支付方式退回（不含銀行/信用卡手續費), 實際到賬時間依金融機構作業為準 。
 > 若超過15個工作日未收到通知, 請主動聯繫我們 。

*注意事項*
 > 退換商品建議先退回再重新下單, 以加快流程。  
 > Lenslogic 保留對退貨爭議的最終決定權。

30 Day Returns Refund Policy

All products purchased through Lenslogic come with a 30 day return guarantee (from date of shipment). If the item is faulty and meets the return policy, you may return it for a refund within the time limit.

Pre-Purchase Note

Please be sure to check the following information is correct before placing your order :

> Curvature of Contact Lens (BC Value) .

>Lens Diameter (TD).

>Degree (Myopia/Farsightedness/Presbyopia/Astigmatism and Axis).

>Colour & Style.

Note: No refund or exchange due to personal choice error (e.g. wrong prescription, unsatisfactory colour/style, etc.).

1. Checking Procedure after Receiving

1. Immediate Inspection

> Please check ‘within 24 hours’ after receiving the item:

~ Whether the Lens degree is the same as the order .

~Does the style/colour match the purchase record.

~ If you find that the item does not match your order or the packaging is damaged/defective, please take a clear photo (with the barcode label) and contact us at return@lenslogic.com.hk. We will help to replace or refund the money.

2. Late return and refund request will not be accepted

~Over the return and refund policy time limit or have been unpacked and used (including try on) of the goods, will not be able to accept the return of goods .

Returns Condition

1. Packaging condition.

The condition of the goods must be in its original state (unused, unworn, labels intact, packaging intact). Receipt or proof of purchase is required. After our review, we confirm that it does not affect the secondary sales.

2 Returns will not be accepted under the following circumstances.

Due to personal reasons (e.g. not satisfied with the prescription/curvature, colour/style, etc.). Unpacked contact lens products (regardless of responsibility).
Customized products (e.g. special order or personalized items) and gift cards.

Return Procedure

1. Contact Customer Service

> Please contact us immediately via return@lenslogic.com.hk and provide:

~ Clear photo of the product (with label barcode).

~ Order number and description of the problem.

2. Review and Return Labelling

> If the return is approved, we will provide return shipping labels and guidelines.

> Items returned without prior request will not be accepted.

Refund Processing

> Upon receipt of a return, we will review the return and notify you of the result within 10 business days.

Refunds will be made via the original payment method (excluding bank/credit card fees), and the actual time of receipt will depend on the financial institution's practices.

If you do not receive a refund within 15 working days, please contact us.

Note

> To speed up the process, we recommend returning the item as soon as after approval and placing a new order for the correct item(s) you need.

> Lenslogic reserves the right to make the final decision on return disputes.